At Global Trade Marts, Our return and refund policy is designed to be transparent, Fair and in full compliance with the South Africa Law. Please read the follow teams carefully to understand your right and responsibilities regarding returns, Cancellations and refunds
Return Eligibility Windows
Standard Containers: You have 20 Days from the date of delivery to request a return for unused stocks-standard containers.
Unit Must not have been altered. Installed or subjected to any modifications.
Rental Unite: Returns of rental Unite must be arranged by end of the agreed rental period.
Any damages beyond normal wear and tear may impact your security deposit refunds
Custom Builds and Special Order: Containers Build, convert or branded to your unique requirements are generally non-returnable, except in cases of proven structural defects or manufacturing faults.
Defective Unite
Defective Unite: if a returned unit is found to have structural faults or productions defects, You're eligible to a full refund or replacement, Including collections costs.
Change of Mind/ Non-Defective return: Return for reason other than the verified defects may be subject to a 15% Restocking fee to cover inspection, heading and logistics
Security deposit: ( Rentals) Refunds are made Via EFT to the original payer processed within 5 to 10 business days after the final inspection and approval.
Condition and requirements for cancellations
Defective Unite: if a returned unit is found to have structural faults or productions defects, You're eligible to a full refund or replacement, Including collections costs.
Change of Mind/ Non-Defective return: Return for reason other than the verified defects may be subject to a 15% Restocking fee to cover inspection, heading and logistics
Security deposit: ( Rentals) Refunds are made Via EFT to the original payer processed within 5 to 10 business days after the final inspection and approval.
. Nature of Products
We supply heavy-duty goods including:
New shipping containers
Used shipping containers
Custom container conversions
Due to the size, weight, transport costs, and nature of these products, special return conditions apply.
Order Confirmation
All orders are confirmed in writing before payment is processed. Customers are responsible for verifying:
Container size
Condition (New or Used)
Specifications
Delivery address
Access requirements
Once confirmed and payment is made, the order is considered final.
Standard Containers (New & Used)
High transport costs
Logistical handling requirements
Risk of damage after delivery
The container delivered is materially different from what was invoiced
Structural damage occurred during transport arranged by Global Trade Marts
The issue is reported within 24 hours of delivery
Any approved return may be subject to transport and handling fees.
Custom Container Conversions
Custom-built or modified containers are non-returnable and non-refundable, unless:
There is a proven manufacturing defect
The product does not match agreed written specifications
Because these units are made to order, deposits are non-refundable once production has commenced.
4. Inspection Upon Delivery
Customers must inspect the container at the time of delivery.
Any concerns must be:
Reported immediately
Documented with photos
Communicated within 24 hours via phone or email
Failure to report issues within this period may void eligibility for claims.
5. Refunds
If a refund is approved:
Refunds will be processed to the original payment method
Processing may take 5–10 business days
Delivery and collection costs may be deducted where applicable
Refunds are only issued once the returned unit has been inspected and verified.
6. Order Cancellations
Orders may be cancelled:
Before dispatch (subject to administrative fees)
Before production begins (for custom units)
If a container has already been dispatched, delivery charges will apply.
7. Non-Returnable Situations
We do not accept returns for:
Change of mind after delivery
Incorrect measurements provided by the customer
Site access issues caused by the customer
Minor cosmetic wear consistent with used container grading
8. Consumer Rights
Nothing in this policy limits your rights under applicable South African consumer protection laws.